Solutions and Industries

Government

  • Case study

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Set the highest standard. Comply with best practices and open up communications.

Government agencies have a continuous need to distribute vast amounts of information in a timely manner to two different constituents: the public and employees. Unfortunately information is often buried in silos, legacy systems or locked in a variety of formats, making sharing, transparency and distribution difficult.

Increase productivity, break the silos and improve customer satisfaction.

Nstein gives government agencies nimble control over their content, allowing for collaboration, content discovery and easy, SEO-friendly publishing of information designed for public consumption. Ultimately, government agencies using Nstein have the ability to:

  • Disseminate information on a vast number of topics (from public policy, economic growth, health, etc.) to partners and the public, leveraging a central publishing platform
  • Facilitate collaboration, sharing and research across agencies while maintaining tight access controls, no matter where the information resides
  • Increase customer satisfaction and productivity by getting the public to the right content quickly and reducing the burden on customer service
  • Adhere to SEO best-practices and semantic Web standards, deepening connections to the public seeking answers to questions rather than search results
  • Increase productivity by streamlining workflows and providing employees with CMS tools designed specifically with the user in mind

Nstein achieves this by:

  • Centralizing all content across agencies and departmental silos into a centralized repository, providing a macroscopic view of and central access to information
  • Automatically standardizing and normalizing content, making it channel agnostic so it can be ported and stored anywhere
  • Semantically enriching content; encasing every document in intelligent, rich, descriptive metadata, making interlinking and categorization easy
  • Enabling true multi-channel delivery, allowing agencies to keep their audiences aware of updates and activities across mediums at all times
  • Setting powerful access controls to content, to allow partners to view all content, some content, or just the file that is relevant to them
  • All this using the most intuitive, easy-to-use CMS tools available; designed to automate workflows & boost productivity to ensure employees focus their time on high-value activities