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Nstein Technologies (TSX-V: EIN) develops and markets leading-edge content management software solutions, digital assets management, picture management and text mining solutions for the media and publishing industry. The head office is based in Montreal, Canada, with offices in the United States, London, Toulouse and Paris. For additional information, visit: www.nstein.com.

Picdar, an Nstein company, develops and implements the world-class Media Mogul family of Digital Asset Management, Workflow and Syndication solutions. Our customers are large customers – publishers and businesses that publish to support their operations – who collectively entrust over fifty million images, documents and all manner of other high value assets to Media Mogul. These rich media assets are accessed securely across corporate intranets and the internet by thousands of users of our software. Our customers include most of the UK national newspapers, top magazine publishers and other major businesses.

ROLES AND RESPONSIBILITIES

The role of the PM is to manage both projects and the relationship with customers, from point of sale (or earlier) right though the system lifecycle. Initially, the role is to define the requirements for each customer, and to co-ordinate various internal and external resources needed to deliver the service or project to the customer. Once the initial project is delivered successfully, the role is to maintain a good relationship, ensuring that the system continues to meet commercial requirements, and to identify (and deliver) new commercial opportunities for the customer.

Please note that this is a leadership role but that there is no direct line management.

This varied role requires a blend of commercial, analytic and personal skills.

Specifically, the responsibilities involve:

• Business Analysis, Specification Development and Delivery Management: Analyse customer requirements and translate these into specifications for system deployment. This involves detailed analysis of the customer’s business processes and requirements, which then need to be matched against system functionality and possible software developments. PMs work closely with the Development and Technical Services Teams to implement the appropriate solution. The PM will need to plan the project and coordinate the resources and information needed to deliver the solution. They will need to anticipate, track and resolve all sorts of issues that arise during the project, managing customer expectations.
• Pre-Sales support: Assist in pre-sales analysis.
• Project Planning, Control and Management: Preparation of project plans and progress reports, and co-ordination/leadership of internal and customer resources needed to deliver the project. Also, tracking the commercial aspects.
• Documentation and Training: Production of project-specific functional documentation, including training materials. Delivery and/or co-ordination of limited amounts of senior user training.
• Following implementation, the PM is normally responsible for ongoing Customer Relationship Management, exploring incremental revenue opportunities and then to manage the implementation of incremental changes to the system. The PM also provides support to Sales execs who are responsible for major sales opportunities. PMs work as a team, reporting to the Director of Operations. They work closely with the Sales Team, Technical Services team (who carry out system installations and upgrades and provide support to customers) and our Development Team who carry out all of our product development.

The role is office based, with regular meetings with customers at their offices. Most customers are based in the UK.

 

PREREQUISITES:

• Industry knowledge: Experience with Publishing, Content Management, and/(Complex) e-commerce functions/businesses/ applications would be a distinct advantage. Hands on familiarity with digital imaging and common publishing tools such as Quark, Photoshop and Creative Suite would also be helpful.
• Business Analysis and Solution Definition, ideally within a Digital Asset Management, Publishing and/or Web Content Management, or Graphic Arts industries.
• IT Skills: Knowledge and broad understanding of systems and architecture concepts (ie the major components of a configuration: server, storage, networks etc) to a sufficient degree of knowledge to be able to plan for the implementation. Familiarity also with professional software development and installation processes. Ideally, some formal IT training/experience eg as part of a degree course, as a developer or analyst at some stage during their career.
• Outstanding communication skills – formal verbal and written communications, and with the personality and authority to communicate professionally, effectively and sensitively with a wide range of senior management, user and IT personnel in customer organisations.
• IT Project Management: Proficiency with MS Project desirable. Experience of formal methodologies an advantage.
• IT Consultancy experience would be useful.
• Commercial awareness, with the ability to control project scope, budgets and billings, and to identify new revenue opportunities.

 

ASSETS:

• A self-starter and team player, with the confidence from strong credentials in his/her own area of expertise.
• Good communication skills, with the ability and willingness to listen to and learn from people in different disciplines.
• Good attention to detail.
• A fast learner, with a good memory, to understand new concepts and, specifically, to learn how to use Nstein and Picdar’s applications quickly.
• “Can do” attitude. Enjoys trying to bring order from chaos, but does not expect to succeed all the time!

 

OTHERS:

• Degree qualified (desirable).
• At least 5 years commercial experience, and at least 2 years in a project management or consultancy role similar to this one.
• Lives locally, with 1 hour’s travel from St Albans (essential).
• Flexible – able to travel overnight/work late/start early on the occasions where a project requires it (essential).
• Full driving licence and car (desirable).